At Georiana, your satisfaction matters to us. This policy has been prepared in line with Egyptian Consumer Protection Law No. 181 of 2018 and its executive regulations, as well as the Consumer Protection Agency's rules for distance selling (e-commerce).
Customers may return a product within 14 days of receiving it, without giving a reason, in line with the legal right of withdrawal for distance-selling contracts.
The 14-day period starts from the actual date of delivery, not the date of purchase.
For us to accept a return or exchange request, the product must be:
If a customer receives a product that is:
the store will bear the full return or exchange shipping cost. This is a core customer right and remains valid even if the packaging has been opened.
Please report any defect or error within 48 hours of delivery, along with photos of the product.
| Situation | Who Covers Shipping |
|---|---|
| Product defect or a mistake by the store | The Store |
| Change of mind / wrong size | The Customer |
Refunds are issued using the same payment method the customer used (bank transfer, e-wallet, credit card), within a maximum of 14 business days from the date the returned product is received and confirmed to meet the conditions.
For Cash on Delivery (COD) orders, refunds are issued via bank transfer or an e-wallet specified by the customer.
No additional fees are deducted from the refund amount unless shipping cost is payable by the customer as described in Section 4.
Products may be exchanged for a different size or color (subject to availability) within the same 14-day period and under the same conditions outlined above.
If the requested alternative is unavailable, we will contact the customer to choose another option or process a refund.
